Go to your personal account, open the Channels section or the page with the QR code, and check the WhatsApp connection status. In 95% of cases, notifications are not sent due to the device losing connection with WhatsApp Web.
We recommend connecting a Telegram bot to receive notifications about connection status and updates (free of charge).
You can do this in your personal account under the Channels section.
After reconnecting, messages that were queued for sending within the last 15 minutes will be automatically sent by the system.
In the History section of your personal account, you can track the delivery status and the retry sending of undelivered messages.
Personal account
If the system message on a green background says Status: Online, everything is working correctly. In this case, check whether the message was generated on the CRM system side.
If the system message on a red background says Status: Scan QR, re-link the device by scanning the QR code.
If the system message on a yellow background says Status: Reconnecting, in the WhatsApp block, click the channel status button → Reset. Wait for the QR code to be generated and connect the phone by scanning the QR code.
If the system message on a yellow background says Status: Unable to refresh QR, this is an internal WhatsApp Web error. In the WhatsApp block, click the channel status button → Reset. Wait for the QR code to be generated and connect the phone by scanning the QR code.
If the system message on a yellow background says Status: Session error, this indicates a WhatsApp Web update. In the WhatsApp block, click the channel status button → Reset. Wait for the QR code to be generated and connect the phone by scanning the QR code.
If the system message on a blue background says Status: Account is starting, wait 3–5 minutes. If the status does not change, in the WhatsApp block click the channel status button → Reset. Wait for the QR code to be generated and connect the phone by scanning the QR code.